Government hospitals in Gujarat regularly require staff to handle patient registration, billing, and counter management. These roles are commonly known as Case Counter Staff, Registration Desk Clerks, or Billing Counter Clerks. If you are planning to apply for such positions, it is essential to know the eligibility, duties, salary, and recruitment process in detail. Below is a comprehensive guide covering every important aspect of case counter jobs in Gujarat government hospitals.
Job Title and Nature of Appointment
The designation may vary from hospital to hospital. The most common titles include:
- Case Counter Staff
- Registration Desk Clerk
- Billing Counter Clerk
- Cashier / Counter Assistant
- Patient Registration Executive
These positions are usually contractual or outsourced, although some government hospitals may recruit directly. Appointment terms are typically for 11 months or yearly contracts, which may be extended based on performance and requirement.
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Employer and Workplace
The employer is typically a Government Hospital, District Hospital, or Medical College Hospital functioning under the Health & Family Welfare Department of Gujarat. Some large hospitals may also have separate recruitment boards or outsourcing agencies handling the hiring process.
Workplace settings generally include:
- Outpatient Department (OPD) Registration Counters
- Inpatient Department (IPD) Admission Counters
- Emergency Desk
- Billing / Accounts Counter
Educational Qualification Required
Educational requirements for case counter jobs in Gujarat vary depending on the recruitment advertisement. The general expectations include:
- Minimum Qualification: 10th Pass / 12th Pass
- Preferred Qualification: Commerce stream candidates with basic accounting or clerical knowledge
- Higher Qualification Advantage: Graduation or Diploma in relevant fields (e.g., Hospital Management, Accounts, Computer Applications) may provide preference
- Computer Knowledge: Basic computer certificate or working knowledge of MS Office, Tally, or hospital management software is often desirable
Age Limit and Relaxations
Most government hospital recruitments specify the age limit between 18 to 35 years. However, there are relaxations for reserved categories as per Gujarat government rules:
- SC/ST/OBC/EWS: 3 to 5 years relaxation
- Women Candidates: Additional age relaxation in some categories
- Ex-Servicemen / PwD: As per government norms
Key Duties and Responsibilities
The case counter staff play an essential role in hospital functioning. Some of the major responsibilities include:
- Managing patient registration at OPD and IPD counters
- Issuing OPD cards, tokens, and receipts
- Collecting consultation fees, admission charges, and other payments
- Preparing daily cash registers and receipts reconciliation
- Updating patient details in Hospital Information Management Systems (HIMS)
- Guiding patients regarding hospital procedures and counter-related queries
- Ensuring accurate documentation and verification of patient information
- Coordinating with doctors, nurses, and administrative staff for smooth functioning
Working Hours and Shifts
Case counter staff generally work during hospital OPD hours, which may be 8 hours per day. In large hospitals, work may be organized in shifts, especially in emergency departments. Weekend duties and holiday shifts are sometimes required.
Salary and Remuneration
The salary structure depends on the hospital, mode of recruitment, and level of responsibility. Typical pay scales are:
- Fixed Pay (Contractual Jobs): ₹10,000 – ₹15,000 per month
- Hospital Managed / Outsourced Staff: ₹12,000 – ₹20,000 per month
- Permanent Government Positions (rare): ₹25,000 – ₹30,000+ per month with allowances
Many positions are fixed-pay contractual roles without additional allowances.
Selection Process
Recruitment for case counter jobs in Gujarat government hospitals generally follows a structured process:
- Notification Release – Published on hospital notice boards, official district health websites, or employment portals
- Application Submission – Either online or offline, depending on the hospital
- Screening of Applications – Based on educational qualifications and eligibility
- Written Test / Skill Test – Some hospitals conduct basic aptitude or clerical tests
- Computer Test – Verifying typing speed, MS Office, and hospital software handling skills
- Interview / Counseling – Shortlisted candidates attend a personal interview
- Final Selection – Based on merit and document verification
Application Mode and Process
- Offline Mode: Candidates need to submit filled application forms at the hospital office or district health society office.
- Online Mode: Larger hospitals may release application links on official Gujarat Health Department websites.
- Walk-in Interviews: In some cases, candidates can directly attend interviews with their certificates and resume.
Documents Required for Application
Applicants generally need to submit the following documents:
- Passport size photographs
- SSC / HSC marksheets (10th / 12th)
- Graduation / Diploma certificates (if applicable)
- Computer certificate (if required)
- Caste certificate (if applicable)
- Residence proof / Aadhaar card
- Experience certificate (if any)
Reservation and Quotas
All recruitments follow Gujarat state reservation policies. Seats are reserved for:
- Scheduled Castes (SC)
- Scheduled Tribes (ST)
- Other Backward Classes (OBC)
- Economically Weaker Sections (EWS)
- Persons with Disabilities (PwD)
- Women Candidates (where applicable)
Posting and Transfer Policies
Generally, postings are given in a specific government hospital or district. Transfers may occur within the same district or health department network, depending on administrative requirements.
Career Growth and Future Scope
Although most case counter jobs are contractual, candidates can gain valuable experience in hospital administration and healthcare support services. Over time, opportunities may open for:
- Permanent clerical positions in hospitals
- Higher-level accounting and administration roles
- Private hospital placements with better salary packages
- Opportunities in health insurance, medical billing, and healthcare IT
Conclusion
Working as a Case Counter Staff in Gujarat Government Hospitals offers a stable entry into the healthcare system. While the roles are usually contractual, they provide significant exposure to hospital operations and patient management. With the right qualifications, computer knowledge, and dedication, candidates can build a long-term career in the healthcare administration sector.
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